Analytics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
Latest stories
Article
Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article
1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
White Paper
1 min read
Gartner: knowledge management will transform CRM customer service
Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…
Article
4 min read
4 KPIs you should be measuring and why
It’s an old cliché: “What gets measured gets done.” Unfortunately, many organizations make the mistake of…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
9 min read
How to improve customer satisfaction
At the risk of sounding like a broken record, if you want to improve customer satisfaction,…
Article
3 min read
How to add value to your customer data
Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…
Article
5 min read
How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
Article
2 min read
Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer…
Article
6 min read
6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article
2 min read
Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article
7 min read
What is Net Promoter Score (NPS)? A complete guide
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
1 min read
Forrester Names Zendesk a 'Strong Performer'
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
Article
1 min read
Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article
3 min read
Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article
1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.