Guides and ebooks

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Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

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Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

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Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

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6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

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How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

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Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.

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How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

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11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Article

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.