Help desk software

Article | 8 min read

A guide to issue trackers (+3 best issue tracking software)

An issue tracker is the all-in-one solution for streamlining your customer service experience.

Latest stories

What is an HR help desk? A beginner’s guide.
Article | 6 min read

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Employee experience: Internal help desks and the future of work
Article | 4 min read

Employee experience: Internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.

What is an enterprise help desk, and how does it benefit your team?
Article | 7 min read

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

What is a help desk? Definition, benefits, and functions
Article | 9 min read

What is a help desk? Definition, benefits, and functions

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Why enterprise companies’ employees need help desk software
White Paper | 1 min read

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

How help desk software solves support problems
Article | 13 min read

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

Types of help desk software
Article | 4 min read

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Help desk vs. service desk: What’s the difference?
Article | 8 min read

Help desk vs. service desk: What’s the difference?

Dive into the differences (and the similarities) between a help desk, service desk, and ITSM.