Help desk software
Help desk vs. service desk: What’s the difference?
Dive into the differences (and the similarities) between a help desk, service desk, and ITSM.
Latest stories
Article What is an HR help desk? A beginner’s guide.
An HR help desk helps both your business and your customers—here's why.
Article Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
Article What is an enterprise help desk, and how does it benefit your team?
Here are the tools you need to meet your customers’ expectations, at scale.
Article What is a help desk? + The best help desk software for 2021
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
White Paper Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
Article What is an issue tracker?
Software development is complicated—even the most highly skilled software engineers in the world write code that…
Article How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk