Help desk software

Article

Help desk vs. service desk: What’s the difference?

Dive into the differences (and the similarities) between a help desk, service desk, and ITSM.

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What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Employee experience: Internal help desks and the future of work Article

Employee experience: Internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.

What is an enterprise help desk, and how does it benefit your team? Article

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

What is a help desk? + The best help desk software for 2021 Article

What is a help desk? + The best help desk software for 2021

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Why enterprise companies’ employees need help desk software White Paper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

What is an issue tracker? Article

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

How help desk software solves support problems Article

How help desk software solves support problems

When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…

Types of help desk software Article

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk