Help desk software
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
7 min read
What is an enterprise help desk, and how does it benefit your team?
Here are the tools you need to meet your customers’ expectations, at scale.
9 min read
What is a help desk? Definition, benefits, and functions
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
13 min read
How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
4 min read
Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.