Help desk software
What is an enterprise help desk, and how does it benefit your team?
Here are the tools you need to meet your customers’ expectations, at scale.
Latest stories
Article What is a help desk?
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
White Paper Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
White Paper What is an issue tracker?
Software development is complicated—even the most highly skilled software engineers in the world write code that…
Guide How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article Service desk vs help desk: What’s the difference?
Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…