Help desk software
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
An HR help desk helps both your business and your customers—here's why.
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
Here are the tools you need to meet your customers’ expectations, at scale.
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…