Guides and ebooks

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Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

7 min read

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

2 min read

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

1 min read

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

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The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

2 min read

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers is even tougher.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

1 min read

How to improve your sales process

A good sales process is the foundation of any successful sales organization. And just like in…

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Agent Experience Guide

Customer support agents have a tough job. They need to make sure customers are getting what…

Agent Life Cycle Guide

Your support agents interact with customers more than just about anyone else in your company. They…

1 min read

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…