Guide
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Video The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can…
Guide Building a best-in-class customer self-service experience
It’s common knowledge that the benefits of self-service for your customers, your team, and your company…
Guide Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Guide Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
Guide Zendesk’s customer service guide for startups
Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…
Video Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Video Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
Guide Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
Guide Agent Experience Guide
Customer support agents have a tough job. They need to make sure customers are getting what…
Guide Agent Life Cycle Guide
Your support agents interact with customers more than just about anyone else in your company. They…
Guide A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Guide Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…
Guide 6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Guide How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Guide Zendesk Embeddables: Bringing customer support directly to your customers
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…