Guides and ebooks

1 min read

The digital tipping point: How SMBs can accelerate CX success in 2024

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

1 min read

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

1 min read

Switch to Zendesk, the most complete solution for the modern B2C business

Learn why Zendesk is the most trusted and complete solution.

2 min read

How to provide great social media customer service on Instagram

Download the guide for tips on connecting with customers on Instagram.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

How to introduce support reps to your CX strategy

When shifting your CX strategy, your support representatives are an important resource. They know your product…

1 min read

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

1 min read

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

1 min read

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

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1 min read

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

1 min read

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps.

The playbook for controlling costs with AI

AI built for CX controls costs and keeps customers happy.

1 min read

Sunshine™ technical guide

Learn how to connect and understand all your customer data.

1 min read

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

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1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

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Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

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Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…