Guide

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

Live Chat is a faster and more personal way to engage with customers. But to make…

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…

A data migration project is enough to strike fear into your heart, especially if you don’t…

Managing a team of even the most talented customer service professionals can be difficult. While we…

Customer service can seem like a scary endeavor. There are ghastly tickets out there in the…

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

When it comes to the management of customer support, organizations should be prepared to meet customers…

Customer service matters. It affects your bottom line and how your brand is perceived by the…

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

We asked 16 customer service professionals what advice they would give to someone just starting out…

The Zendesk for Salesforce integration was designed to be flexible. Based on your needs, you can…

Latest stories Page 4