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Getting started with Zendesk Talk: strategies and best practices

Last updated September 21, 2021

Getting started with Zendesk Talk will help you set up and make the most of Zendesk Talk, including tips for:

  • Developing goals and strategies for providing great support over the phone

  • Organizing and optimizing your phone support infrastructure

  • Finding and train the most talented agents

  • Measuring and improving the support you provide your customers


Even in the age of email, social media, and whatever new channel is just around the corner, customers still prefer to use the phone for communicating with companies. Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies that make the investment in providing quality support over the phone.

Zendesk Talk is cloud-based call center software that helps companies provide more personal, productive phone support. It’s built right into the Zendesk Support multichannel ticketing solution, allowing teams to deliver phone support from the same platform they use to manage all other customer conversations. Easy to set up and use, Zendesk Talk helps organizations boost agent productivity, improve cross-channel reporting, reduce costs, and—most importantly—improve the customer experience.

This ebook is designed to help you successfully implement Zendesk Talk. It includes high-level guidance, as well as best practice tips, to ensure you and your team can provide—and continue to improve—great phone support to your customers.

Read Getting Started with Zendesk Talk

Looking for more technical details? Read the article: Getting started with Zendesk Talk

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