We can't all follow the same recipe for multi-channel success. Every business serves customers with different preferences and needs, and it can be a challenge to find the right channel mix for your customers.
Fortunately, the Zendesk family of products are designed to work together to help you provide seamless multi-channel support, no matter which configuration of channels you choose. Use this ebook to guide you through the channel selection process, taking into consideration:
- The type and complexity of customer questions
- How convenient it is for your customers to find help
- Context—who are your customers and at what point in the journey do they typically need help?
- The cost of offering one channel over another, in the short- and long-term
- How particular channels can help you achieve business goals
- What you can accomplish with each channel using Zendesk products
Download the ebook to learn more about how you can provide multi-channel support with Zendesk.