15,000 Customers Just Can’t Be Wrong  #Zenthanks

15,000 Customers Just Can’t Be Wrong #Zenthanks

January 25, 2012
15,000 Customers Just Can’t Be Wrong  #Zenthanks

Today, Zendesk is happy to announce that it now has 15,000 customers. This is fantastic news after having such an amazing year. First, and foremost, let’s talk about our customers.

#15,000 = Roku

We are very happy to welcome Roku, the leading streaming platform for entertainment channels, as our 15,000th customer. Today, 15,000 customers use Zendesk to deliver superior customer service to more than 65 million people in 137 countries, making it the largest customer service network in the world.

Most people are familiar with our long-time customers, such as Adobe, Sony, OpenTable, and Groupon. Recently, Zendesk signed on the likes of Four Seasons, Meredith Corporation, and Pabst Blue Ribbon (PBR).

2011 was a banner year for Zendesk, tripling our year-over-year revenue for the second year in a row. In addition, we expanded internationally, opening offices in London, Copenhagen, and Melbourne to better support our customers globally.

We were honored to win some very prestigious awards this past year including the 2011 SIIA CODiE Award for Best Relationship Management Solution, the Best in Cloud award from COMPUTERWOCHE, and VentureWire’s FASTech 50 award.

Our outstanding engineering team delivered on a lot of product innovation in various areas including:

Zendesk Voice

Zendesk for Facebook

Customer Satisfaction Ratings

Ticket Sharing

Zendesk Enterprise

In addition, we fulfilled on our mobile customer service strategy by delivering Zendesk for iPad, Android devices and Windows phone.

Most importantly, we’ve been very humbled by the wonderful way Zendesk has been welcomed to the city of San Francisco and its vital high-tech community. As Zendesk continues its rapid growth, it is important for us to share our good fortune with the city that helped make it happen and the the industry that we are proud to be a part of.

This year we:

Pledged $1 million to the UCSF Benioff Children’s Hospital to support its vision and revolutionary medical research

Established its new headquarters in San Francisco’s Mid-Market and will actively help improve the neighborhood by providing technology and training to help the underprivileged and small businesses in the neighborhood.

Introduced the “Zendesk Loves Startups” program where startups in approved incubators receive a free one-year subscription to Zendesk.

Became one of the founding members of NetworkedHelpDesk.org, an open standards organization dedicated to creating seamless communications among multiple partners and suppliers to deliver an unprecedented customer experience.

To everyone who helped make this happen — from customers to partners, from employees to the 65 million people in 137 countries who get their customer service through Zendesk –we thank you. In fact, let’s use today to take 140 characters out of our day and tweet our thanks to everyone and anyone who has contributed to your organization’s success. Whether it’s one key individual or thousands, let them know you appreciate their support. Hashtag your tweet #zenthanks so we can retweet and favorite as needed.

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