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How to control customer service costs in the software industry

See how tech companies are scaling to meet customer demand without scaling their budgets.

Last updated August 28, 2023

As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention, and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. Agents play a critical role, but many are struggling to keep up with evolving customer expectations.

Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.

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