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Call centre software

AI call center: A complete guide

Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Latest stories

13 min read

What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.

23 min read

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

12 min read

Call center burnout: what it is and how to overcome it

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

8 min read

5 key benefits of contact center as a service (CCaaS) software

Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.

6 min read

Top 11 call center skills every agent needs (soft skills + hard skills)

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

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