Call centre software
1 min read
Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
13 min read
What is a call center? Definition, types, and how they work
A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.
23 min read
The 12 best call center software of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call center software.
12 min read
Call center burnout: what it is and how to overcome it
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
8 min read
5 key benefits of contact center as a service (CCaaS) software
Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.
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