Call center software
Download: The best hold music since ‘Careless Whisper’
Did you know that the average person will spend 43 days of his or her life…
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Article Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
White Paper Key benefits of integrated phone support
Despite the rise of newer channels like social media and email, many customers still prefer the…
Article Expert Series: 5 Tips to Grow Sales using Zendesk Chat
Learn best practices in chat to improve conversion rates and grow your revenue Join our Chat…
Article Expert series: Taking an innovative approach to phone support
With the rise of AI, self-service and other innovations in customer service, the phone channel might…
Article How LimeBike rides past the competition with a world class customer experience
Rapidly growing startup LimeBike is bringing its eye-catching, citrus-colored dockless smart bikes to more and more…
Article Tips to improve your phone support with reporting and analytics from Zendesk Talk
You can’t improve what you can’t measure. Luckily, Zendesk Talk, call center software embedded in the…
Article Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…