Call centre software

What is computer telephony integration (CTI)? A guide

Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.

Call centre software Phone

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Article
8 min read

What is a cloud call center and how does it work?

What is a cloud call center? A cloud call center, or cloud-based call center, is a…

Call centre software

Article
4 min read

Lead your call center into the AI era with Zendesk voice

Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…

Call centre software Customer service

Article

AI call center: How voice and digital channels are changing CX

Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Call centre software

1 min read

Guide to omnichannel contact centers

Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.

Call centre software

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Read the Zendesk Customer Experience Trends Report.

Increasing efficiency with Agent Workspace

Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.

Call centre software Help center software

Article

What is a call center? Definition, types, and how they work

A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.

Call centre software