Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
How AI and data analysis can help your business provide the personalized service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
Latest stories
Zendesk for Passenger Transportation
Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
3 ways to collaborate more efficiently with the Slack for Zendesk integration
See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
5 steps to move from email to Zendesk
Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
See why this powerful partnership means big things for small “e-tailers.”