Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Latest stories
Article 3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Guide Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
Article Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Article What is an HR help desk? A beginner’s guide.
An HR help desk helps both your business and your customers—here's why.
Article Zendesk obtains HDS certification
Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.
Article Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.