Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Article | 6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

Latest stories

5 steps to move from email to Zendesk
Article | 11 min read

5 steps to move from email to Zendesk

Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.

How to scale a multilingual support team with AI
Article | 6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalized customer experiences and helps businesses scale efficiently.

Shopify x Zendesk: Perfectly paired to help retailers connect with customers
Article | 3 min read

Shopify x Zendesk: Perfectly paired to help retailers connect with customers

See why this powerful partnership means big things for small “e-tailers.”

The Fourth Industrial Revolution: How automation and AI will impact manufacturing
Article | 4 min read

The Fourth Industrial Revolution: How automation and AI will impact manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

Zendesk for Software + Cloud Services
Guide | 1 min read

Zendesk for Software + Cloud Services

Transform your CX and accelerate customer retention using our free guide.

5 ways omnichannel routing helps you manage operations effectively
Article | 5 min read

5 ways omnichannel routing helps you manage operations effectively

Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.

Increasing net retention requires an innovative approach to CX
Article | 9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

How software and cloud services companies can scale CX with self-service and intelligent triage
Article | 2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.