Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
Facebook chatbots are your secret weapon on Messenger.
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.