Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Article | 6 min read

Why fintechs need to deliver superior digital customer service right now

What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.

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Why financial services companies need to invest in CX now

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

How ecommerce brands use conversational AI to reduce customer effort
Article | 6 min read

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

How to help customer service teams in multichannel selling
Article | 5 min read

How to help customer service teams in multichannel selling

Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?

What is community software? (+3 reasons to use it)
Article | 7 min read

What is community software? (+3 reasons to use it)

Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

Conversational data orchestration for smart, seamless CX
Guide | 1 min read

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Beyond the bubble: How 3 brands are using live chat differently
Article | 6 min read

Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

Why CX teams need automated privacy tools
Article | 6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Customer support: Definition, importance & 10 key strategies
Article | 16 min read

Customer support: Definition, importance & 10 key strategies

Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.