Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Latest stories
How AI can make an immediate impact for retailers this holiday season
Are you ready for the holiday rush? Learn how AI can help your customer service team deliver great CX this season.
Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Why fintechs need to deliver superior digital customer service right now
What is digital customer service, and why does it matter to fintechs? We provide expert tips and examples for improving your CX strategy.
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
Beyond the bubble: How 3 brands are using live chat differently
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.