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Quick, digital, and agile—do these words describe your organization? They should

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How self-service helps Reverb hit the right notes with customers

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Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Customer entitlement: the high price we all pay

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6 keys to a successful ticket escalation process

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Improving the customer experience: why UX writers and customer service should team up

I was terrified the first time I filled out my taxes. Combine dense government jargon with…

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Three things to keep in mind when recruiting customer service agents

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Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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What women leaders bring to contact centers

Sarah Stealey Reed remembers a pivotal moment in her career as a contact center leader. She…

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The weight of emotional labor in the workplace

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Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Our technology is only as empathetic as we are

I’ve been to SXSW Interactive six times. Maybe it’s just me, but for many years I…

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What to consider before you offer global support training

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5 benefits of using Zoom for remote customer support

Provide more in-depth and personalized remote support with Zoom and Zendesk integrations.

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Growing up vs. adulting: the journey toward adulthood has changed

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Stairway to success: How to grow in your support role

Agent turnover can be a real problem for support teams worldwide. Manila-based Tier 2 agent Esperanza "Zsa" Trias shares her tips on charting a career path in customer service.