2 min read

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…

Article
2 min read

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

1 min read

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…

White Paper
1 min read

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
3 min read

How Google and Apple are mapping out business messaging

Google's Business Messaging and Apple Messages for Business are the latest spots on the messaging landscape, but how will they map out their strategies?

Article
9 min read

Navigating the 7 stages of the vendor relationship

Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…

Article
5 min read

Onboarding a business process outsourcer? Follow the four "Ts"

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

Article
1 min read

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

Article
4 min read

Volunteering your skill set can have some surprising benefits

Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

3 surprising ways to volunteer your professional skills

We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…

Article
7 min read

Jenny Dempsey teaches that your health is a unique ecosystem all your own

How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…

Article
4 min read

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities. In the…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

The Empathy Economy: Care, so your customers will too

I probably don’t need to tell you this, but trust is in short supply these days.…

Article
5 min read

Every ticket is a puzzle: One advocate’s drive to solve them

Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.

Article
4 min read

How Zendesk customers gain value with ticketing and real-time support

Instant communication is the expectation when it comes to support, and when more than 53% of…

Article
8 min read

Innovation requires everyone in the band

It would be amazing if every employee at every company was having regular eureka moments about…

Article
6 min read

Using a smart knowledge base to unlock agent potential

Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction