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Recruit, hire, and onboard customer service representatives

This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.

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Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

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Dare to choose empathy

Brands who dare to be empathetic and some of the most successful and inspiring. Don't have…

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Be more persuasive by presenting like a creative

We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

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How retail employee satisfaction affects the bottom line

At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…

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6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

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Love it or loathe it: a career change may be coming

Many people find themselves in a career that does not meet their expectations. A simple "Loved…

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Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

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Entry level syndrome and the participation trophy generation

Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…

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"Tell me your story"—communicating with remote employees

Communicating with remote employees takes special effort. Read on for a few tips from companies who…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

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Won’t you be my neighbor? Gentrification and corporate social responsibility.

Companies change neighborhoods. Companies with good corporate social responsibility change them for good.

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Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

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5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

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10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…