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Article
2 min read
Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
Article
15 min read
20+ phone customer service & etiquette tips for 2026
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
Article
5 min read
Measuring happiness: What's the difference between CSAT and NPS®?
It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.
Article
7 min read
When giving two weeks’ notice is complicated
We've been taught that giving two weeks notice is a necessity. But according to our resident…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article
6 min read
Why does hate thrive online?
Online hate takes many forms, but the result is often the same: little things like name-calling…
Article
1 min read
Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
Article
4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article
11 min read
Radical Candor: be a better boss by saying exactly what you think
Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…
Article
7 min read
Empathy and humanistic design are customer service game changers
Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…
Article
8 min read
How to show vulnerability at work
Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…
Article
5 min read
15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
Article
16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
Article
7 min read
Every body tells a story. What does your ink say at work?
Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…
Article
2 min read
Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
Article
7 min read
20 reasons to visit the Zendesk Apps Marketplace
From doing more with your data, to better closing the gap between sales and support, to…
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