Article
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The future of CX is contextual intelligence. Here’s why that matters—and how to level up.

Context is everything is customer service. When a customer reaches out about a return, an issue…

Guides
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Getting AI buy-in can be difficult. That's where change enablement comes in.

AI is everywhere in service right now. It is in our chats, our tickets, our workflows,…

Article
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Zendesk announces the fourth annual Tech for Good Impact Award winners

The Zendesk Foundation has announced the winners of its fourth annual Tech for Good Impact Awards,…

Article
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HR and IT fusion teams are the future

The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
7 min read

All bets on AI: Scaling iGaming customer support

A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…

Article
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Building realistic multi‑turn tests for AI agents

At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…

Article
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Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified

Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…

Article
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Boo-st Your Workflow: October Integrations with a Halloween Twist

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sunday (Support)…

Article
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Unlock more value: Discover the latest Zendesk experience enhancements

As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…

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Podcast

From scripts to Agentic AI: how Bally’s is redefining iGaming customer support

In this podcast, Zendesk’s Sarah Al-Hussaini (VP, AI GTM) sits down with Matt Litherland, Director of…

Article
4 min read

Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…

Article
3 min read

Lessons from AI Summit: How to build the right foundation for your AI strategy

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
5 min read

Knowledge has evolved: 4 tips to help service leaders catch up

Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…

Article
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Advancing the Resolution Platform to set a new standard for service

Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…

Article
5 min read

Transform your contact center: The power of unified omnichannel and self-service

Customers expect seamless, personalized service on whichever channel they choose. The era of single-channel support is…

Article
5 min read

3 ways UX Research strengthens your CX strategy

Most CX strategies are built around outcomes like improving CSAT, raising NPS, or reducing churn. These…

Article
5 min read

Customer experience: the hidden ace in iGaming & Betting

The true ace up the sleeve? Customer Experience (CX). As a Sales Director at Zendesk, I…