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Choose the right customer service solution for your business

Setting up your customer support organization for success is the first step towards offering excellent customer…

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10 ways to improve customer experience (CX)

CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.

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Becoming indispensable—a company that your customers can’t live without

James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…

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Customer service acronyms and abbreviations you need to know

Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

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12 min read

Customer service reports: A complete guide + 6 metrics to track

Customer service reports can help your organization deliver an outstanding customer experience time after time. Discover key metrics and how to implement them.

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What is interactive voice response (IVR)? A complete guide

IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.

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1 min read

9 customer service gifs that explain a day in the life of a support agent

Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.

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10 min read

What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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8 min read

8 customer courtesy tips and why it matters

Find out why compassionate customer service matters, and what it can do for your business.

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8 min read

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

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6 min read

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 min read

Startup Central — The human guide to leading remote teams

WFH is here to stay. In this guide, we talk to startup leaders about how they're facilitating productive, human collaboration from anywhere.

Are you set up to deliver exceptional customer experience?

Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.

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11 min read

What is omnichannel customer service? Definition, importance & strategy

Take an omnichannel approach to create seamless, reliable customer interactions.

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Small but mighty: Booksellers adapt to meet customer demand

You could say that books are having a moment right now. With more people looking for…

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10 min read

What is customer value? Definition, formula, and importance

Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.