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Article
9 min read

How to start a virtual call center that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

Article
11 min read

12 positioning statement examples and how to write your own (free template)

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

Article
9 min read

Millennials are hit the hardest by the loneliness epidemic, and here's why

Millennials get a lot of flack for coming into the workplace and asking for more. They…

Article
11 min read

A VP’s 4 tips to running a successful sales meeting

Research has shown that the majority of senior managers believe meetings are unproductive and inefficient. Our guide reveals how to run sales meetings that benefit you and your sales reps.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
7 min read

6 top personality traits of a successful salesperson

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

Article
13 min read

What is a customer success manager, and what do they do?

Learn the key responsibilities of the customer success manager role.

Article
13 min read

SPIN selling: A comprehensive guide on how it works

The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.

Article
8 min read

Beginner's guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

Article
7 min read

How to pivot in the face of change

Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
10 min read

What is call listening? A guide for 2025

Use call listening to monitor customer conversations, provide high-quality service, and support agent growth.

Article
7 min read

The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

Article
7 min read

Gratitude at work: why giving is as good as getting

Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

5 key benefits of contact center as a service (CCaaS) software

Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.

Article
3 min read

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Article
6 min read

What do successful startups have in common? They prioritize CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Article
7 min read

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…

Article
7 min read

What is an enterprise help desk? 6 big business benefits

Provide excellent support experiences at scale, improve productivity, and streamline your operations with an enterprise help desk.

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