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Article
12 min read
How to start a call center (without breaking the bank)
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.
Article
5 min read
Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
Article
11 min read
What’s a BPO call center, and what does it do?
If your business doesn’t have the bandwidth to handle all your inbound and outbound calls, it may be time to let a BPO call center step in.
Article
9 min read
Leading with empathy: What you don't say is just as important as what you do
Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…
1 min read
1-Stop Connections keeps ports functioning by embracing the customer experience
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
Article
8 min read
Customer retention rate + formula: A guide for 2026
The customer retention rate tallies the number of customers a company retains over time. Learn more about customer retention and how to calculate it.
Article
3 min read
Marketing in a crisis looks different today than in the past
During a crisis, when the unknown is immense and the only constant is change, the natural…
Article
7 min read
Call center training: The essential guide for 2026
Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.
1 min read
Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
1 min read
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means it’s…
Article
4 min read
Glennon Doyle on why the work of transformation is never done
In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…
1 min read
How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options
Article
8 min read
11 help desk best practices for better internal support
These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.
Article
5 min read
How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
Article
9 min read
Be a change leader to customer-centricity
Rowing is one of my passions and I often find myself drawing parallels to the sport…
White Paper
1 min read
Gartner: Improve employee experience to drive improvements in customer experience
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
Article
6 min read
6 essential skills for successful change management
Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully
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