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Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
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Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
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Raise your ticket deflection ratio with smart self-service
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A comprehensive guide to customer service SLAs (+ 3 free templates)
Here’s how and why you should create service level agreements.
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Customer success: A guide to what it is and why it matters
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
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3 Results of bad customer service
Here's a list of what providing bad customer service can do for your company
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The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
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What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
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6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
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Increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can…
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Setup your agents and end-users for success with Chat
You’ve made the important step of deciding to implement a new Chat channel, but now what?…
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Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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Ticket deflection: Enhance your self-service with AI
Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.
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When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
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How to start a sales career (and why you should)
Considering a sales career? Sales professionals weigh in about the perks of the job and share the biggest lessons they’ve learned along the way.
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Ticket escalation: What it is + 8 ways to manage it
Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.
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Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time…
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