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3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
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Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
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5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
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7 min read
Are you too old to pivot? Not when armed with a plan and a glue stick.
A vision board may be the right tool to help you plan your pivot—your move to…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
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3 min read
How to never make a VIP customer wait
For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…
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9 min read
What comes next? How to overcome professional failure and career setbacks.
Overcome professional failure or a career setback by following these four tips.
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4 min read
4 KPIs you should be measuring and why
It’s an old cliché: “What gets measured gets done.” Unfortunately, many organizations make the mistake of…
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8 min read
With eyes wide open, Generation Z looks to serve, share, and impact
As with every generation, Generation Z has unique qualities. But how is this new generation looking…
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8 min read
10 ways to be a great customer and get great customer service
Being a great customer has lots of benefits, including great customer service. Here are some lessons…
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3 min read
Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
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2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…
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7 min read
The value of hospitality, no matter what industry you're in
The value of hospitality can help your business by creating more loyal customers, no matter what…
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9 min read
How to improve customer satisfaction
At the risk of sounding like a broken record, if you want to improve customer satisfaction,…
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8 min read
Empowering your team: kindness in customer service
Being nice plays a big part in customer service. So start empowering your teams to embark…
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