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Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
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The three most common UX mistakes CRMs make (and how to avoid them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.
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10 min read
8 steps to creating loyal, human, customer connections
What if someone told you there was a formula for generating repeat business? That, in just…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
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9 min read
Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?
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Digital detox and the big business of unplugging
Going through a digital detox sounds daunting. But, you don't have to go through it alone.…
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"Alexa, what is hygge?"
Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…
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How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
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3 min read
Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
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4 min read
Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
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10 min read
Door-to-door sales: Definition, scripts, and techniques
Door-to-door sales are far from dead. Learn the tips and techniques to keep your D2D sales efficient and modern.
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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
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5 min read
Channel changes score high with Ditzo’s online insurance customers
Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…
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2 min read
How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
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2 min read
Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
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4 min read
Why leveraging a CRM is essential in the logistics & transportation industry
This year, part of your quarter 1 should be spent analyzing your current CRM system (or lack thereof) and understanding what value it is bringing to your business.
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