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Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
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Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
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Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
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10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
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Customer service cover letter examples and tips
Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
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Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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8 min read
Top 22 customer service interview questions and answers in 2026
Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.
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Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
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How to hire customer support agents in 8 steps
Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.
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Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
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Bridging the omnichannel customer service gap [infographic]
As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…
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