Related stories
Article Scaling your support team: 7 common questions, answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Article Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
Article 5 components of a winning knowledge base article template
The key is to find the right mix of knowledge base article templates for your customer-audience
Article 3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees