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What is a sales funnel? Strategies on how to create one (+ examples and templates)

A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.

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What are data silos? Why they’re a problem + how to fix your business silos

Data silos make life harder for support agents and customers alike. Learn how to free siloed data and improve CX.

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Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

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How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Sales inspiration: A guide to motivating your agents

Is your team in need of sales inspiration? Here’s how to give sales agents the boost they need when faced with challenging situations.

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20 team-building activities to get remote teams through 2025

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

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5 ways to cultivate loyal customers through social media

5 social media strategies for improving customer loyalty and connecting with customers of all ages. Develop deeper relationships with your customers and show them what your business is all about.

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How chatbots can help agents improve customer support

The human agents who help your customers need help, too. Here are key reasons to deploy AI-powered chatbots at the frontline of customer support.

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Get your monthly integration fix here

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales team.

The best things in life are free

Like our demos.

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Zendesk legal terms update 2021

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

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What is a customer profile? Guide, examples, and templates

Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.

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Customer service philosophy: How to create one + free template

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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What is customer service? Key skills & examples

Customer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude.

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How business texting can lead to better customer service

Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.

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What does a customer service manager do? Key responsibilities and skills

Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.

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15 sales incentives that actually work

Motivating sales teams month after month is no easy task. Here are 15 ideas that’ll boost your team’s performance.

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Supporting your customers starts with supporting your agents

With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.