Customer expectations
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Latest stories
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4 min read
Ignore AI in CX? You’ll lose Gen Z and millennials fast
Do customers find you on TikTok, or buy your products from content creators on LTK? Do…
Article
8 min read
12 ways AI is changing customer expectations
Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…
Article
4 min read
A guide to support quality assurance in hospitality & travel
For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Article
1 min read
Customer success playbook: A comprehensive guide
Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
6 min read
Modern CX is long overdue in the passenger transportation industry
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
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