Customer expectations

Article

Why companies need customer tutorials [+ how to create them]

Leverage customer tutorials to educate your audience, create trust, and attract new buyers.

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B2B customer service: What it is and how to do it right Article

B2B customer service: What it is and how to do it right

Provide world-class B2B customer service to build trust and create long-lasting relationships.

How to establish your customer goodwill IQ Article

How to establish your customer goodwill IQ

Start creating positive customer relations that will benefit your business’ bottom line.

Customer expectations have changed. Here’s how to keep up. Article

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting…

7 customer service trends to follow in 2021 Article

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

5 examples of bad customer service (and how to be great instead) Article

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

What is online customer service? + 8 ways to improve your online customer service Article

What is online customer service? + 8 ways to improve your online customer service

Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.