Customer expectations
Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting…
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Article 7 customer service trends to follow in 2021
Companies have put customer service at the top of their priority lists for 2021, and with…
Article The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Article Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Article 5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Article How to provide better online customer support
Customers become loyal to a brand when their needs are consistently met, they’re guided in the…
Article A guide to putting the “care” back in customer care
Caring for customers means treating your audience the way they want to be treated.
Article Types of customer needs (and how to identify them)
What are customer needs, and how can your business solve for and anticipate them?
Article What is customer experience? How to deliver great CX
Customers have come to expect more out of companies, but who can blame them? We’ve all…