Customer support

Article
6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Article
7 min read

How customer success operations improves customer service

Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.

Article
4 min read

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

Article
8 min read

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.

Article
5 min read

Kickstarting your customer experience program

A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.

Article
9 min read

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2023

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

Article
4 min read

Integrations to brighten up your month

Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Article
6 min read

How to say no to a customer: 3 ways to maintain the relationship

Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.

The best things in life are free

Like our demos.

Article
5 min read

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Article
7 min read

What is customer experience optimization? (+3 actionable tips)

The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.

Article
16 min read

Customer support: Definition, importance + 10 key strategies

Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
7 min read

3 tips for dealing with abusive customers

Learn how to carefully handle abusive customers and support your team in the face of conflict.

Article
5 min read

New year, new integrations

New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
3 min read

EU-US data transfers after Schrems II

Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Article
8 min read

Here's why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

Article
4 min read

2023: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…