Customer support

Article
5 min read

Inbound vs. outbound call centers: What's the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

Article
2 min read

What is a CDP? Customer data platform use cases, tips, and more

Learn how to use a CDP to align your customer service, marketing, and sales teams for a better customer experience.

Article
4 min read

Change management communications: 6-step guide

Learn how to communicate effectively and empathetically during times of organizational change

Article
6 min read

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
3 min read

Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl

Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis

Article
5 min read

5 steps to reducing friction in customer support

The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.

Article
6 min read

4 basic principles of change management for successful organizational change

Learn a few guiding principles of change management, so you can implement change faster and with less disruption

Article
3 min read

Building great customer experiences with Zendesk and AWS

With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent

Article
8 min read

Tips for boosting your average email open rate

Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success

The best things in life are free

Like our demos.

White Paper
1 min read

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Article
10 min read

Top 10 customer engagement metrics to measure in 2025

By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement

Article
8 min read

Metrics & KPIs for measuring change management, according to 2 change leaders

Your guide to change management metrics and KPIs.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
8 min read

How to build an email list

Knowing how to build an email list is essential before you can use one to build relationships with customers.

Article
6 min read

Make a change management plan: the expert's guide to how and why

Learn why change management matters to employee morale and successful business changes

Article
7 min read

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

Article
6 min read

How to build customer loyalty in 7 steps

To build customer loyalty, you must dig deeper with AI-driven insights and automation. Read on for strategies to forge people-first customer relationships.

Article
7 min read

What is the CRM process? 5 key steps

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers