Customer support
Tips to set agents up for success and deliver better customer service.
Latest stories
Article
5 min read
Messaging apps are open for business
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Article
4 min read
Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
Article
4 min read
Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Article
5 min read
Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article
4 min read
The latest integrations have arrived
We're wrapping up summer and preparing for fall with some brand new integrations
1 min read
How 8 companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Article
6 min read
3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Article
6 min read
Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
Article
4 min read
The 3-step process for better agent training
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Infographic
1 min read
4 steps to optimize your customer service technology
Implementing your technology solution is a major milestone—and just the first step in a journey. As…
White Paper
5 min read
Why inbound call centers are more relevant than ever
A customer in a deli pops their debit card into the machine for the fifth time.…
Infographic
Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…
Article
6 min read
The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere
Article
4 min read
The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
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