Customer support
Tips to set agents up for success and deliver better customer service.
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Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
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Conversion Tracking in Chat
With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…
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Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
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Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…
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Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
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Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
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Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…
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4 min read
Agent feedback: putting the pieces together
When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance
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7 min read
Reduce customer effort with great service
Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it
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4 min read
Providing a great customer experience during the holiday rush
To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help…
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4 min read
How Zendesk customers benefit from self-service
For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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2 min read
Keep support knowledge fresh and useful
Knowledge is the product that your support team owns and builds every day
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4 min read
Sales and support: Collaborating to increase growth
Businesses must seek to grow with existing clients and enhance the value of these relationships over time
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5 min read
Making the most of an NPS survey
What can an NPS survey tells you about your customer experience?
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3 min read
5 benefits of turning know-how into knowledge
To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out
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4 min read
How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
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