Customer support
Tips to set agents up for success and deliver better customer service.
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3 min read
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
Article
5 min read
How Zendesk measures the customer experience
Delivering on the customer experience is more than measuring customer satisfaction
Article
2 min read
Momentum with Microsoft: announcing single sign on
We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…
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3 min read
5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees
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2 min read
Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams
It happens all the time in business. Something changes: a mobile gaming company ships a new…
Article
5 min read
Treat yo’ self to these 15 new apps and integrations
This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…
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2 min read
Caught on video: The Zendesk rebrand
The new version of Zendesk has more colors, individual product identities, and a super sweet logomark.…
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2 min read
Introducing the new Zendesk: Built for better customer relationships
Zendesk has evolved from a customer service product to a family of products for improving customer…
Article
6 min read
Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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1 min read
How Businesses use Machine Learning for Customer Experience
Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…
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1 min read
Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
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2 min read
3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
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15 min read
20+ phone customer service & etiquette tips for 2026
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
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6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
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4 min read
Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
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4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
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4 min read
How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
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