Customer support

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

Article
2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Article
5 min read

Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

Guide: AI agents for better customer service

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

The best things in life are free

Like our demos.

Article
4 min read

How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.

Article
4 min read

The season of giving new integrations

Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Article
11 min read

5 steps to move from email to Zendesk

Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.

Article
4 min read

Pop-up stores bring the best of both worlds to omnichannel retail

Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.

Article
5 min read

Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Article
4 min read

Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.

Article
5 min read

Thankful for new integrations

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Using AI to turn your service team into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Article
1 min read

Our North Star

In the 15 years since its founding, Zendesk has been a leader in product innovation and…

Article
4 min read

Make the holiday shopping season merry with great retail CX

The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.

Article
4 min read

Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Article
4 min read

Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.