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Article
3 min read

We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…

Article
9 min read

5 banking customer experience trends to consider for 2024

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

Article
1 min read

3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

Infographic
3 min read

Top retail trend to watch: Omnichannel CX

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.

Article
1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Article
1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

Article
6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

Article
2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

Article
5 min read

Let's get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Article
5 min read

Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

Article
2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Article
5 min read

Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

Guide: AI agents for better customer service

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

Article
4 min read

How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.

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