Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Article 3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article What is RCS messaging, and how can it improve CX?
Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.
Guide Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
Article Why an AI chatbot should be the gatekeeper to your customer service
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
Article Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Article Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
Article How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Guide Employee Experience Trends Report
Our Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
Article Difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Article Why a 360 customer view is key to great customer service
Leverage data to create a comprehensive view of your customers and provide personalized experiences.
Article What is customer goodwill? + 3 ways to build it
Start creating positive customer relations that will benefit your business’ bottom line.
Article How to optimize your knowledge base for SEO
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
Article Top 15 communication apps for customer service
Talk to customers like friends on the apps they know and love.
Article How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Article Give your agents the context they need to solve customer problems
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
Guide How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Article What can happen when tutorials are woven into the customer experience
How Wool and the Gang made knitting cool in a digital-first world.