Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 6

3 essential customer service tips that SaaS startups need to know Article

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

What is RCS messaging, and how can it improve CX? Article

What is RCS messaging, and how can it improve CX?

Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

Why an AI chatbot should be the gatekeeper to your customer service Article

Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how

Integrations to keep your summer going Article

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

What retailers are missing in the digital transformation Article

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart.

Contact management 101: A guide for sales and support teams Article

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Here’s how companies actually got faster at solving customer issues last year Article

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Why you should use historical data to automate inquiries Article

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

How CX leaders across industries can flex their agility Article

How CX leaders across industries can flex their agility

The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.

Employee Experience Trends Report Guide

Employee Experience Trends Report

Our Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

Difference between WhatsApp and WhatsApp Business Article

Difference between WhatsApp and WhatsApp Business

WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.

Why a 360 customer view is key to great customer service Article

Why a 360 customer view is key to great customer service

Leverage data to create a comprehensive view of your customers and provide personalized experiences.

What is customer goodwill? + 3 ways to build it Article

What is customer goodwill? + 3 ways to build it

Start creating positive customer relations that will benefit your business’ bottom line.

How to optimize your knowledge base for SEO Article

How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

Top 15 communication apps for customer service Article

Top 15 communication apps for customer service

Talk to customers like friends on the apps they know and love.

How KindWork trains and graduates underserved students into tech jobs Article

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

Give your agents the context they need to solve customer problems Article

Give your agents the context they need to solve customer problems

With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.

How mid- to large-size businesses can accelerate EX success Guide

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

What can happen when tutorials are woven into the customer experience Article

What can happen when tutorials are woven into the customer experience

How Wool and the Gang made knitting cool in a digital-first world.