When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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The key is to find the right mix of knowledge base article templates for your customer-audience
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.