Startups

Article | 7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

Latest stories

A startup’s guide to building a customer success team
Article | 8 min read

A startup’s guide to building a customer success team

If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.

Startup growth-hacking strategies are not <br> one-size-fits-all
Article | 6 min read

Startup growth-hacking strategies are not
one-size-fits-all

The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

4 ways to grow your customer base as a startup
Article | 8 min read

4 ways to grow your customer base as a startup

We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.

LendIt + Zendesk: Trust is a must for fintechs
White Paper | 1 min read

LendIt + Zendesk: Trust is a must for fintechs

Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.

3 ways healthtech startups are improving the patient experience
Article | 5 min read

3 ways healthtech startups are improving the patient experience

VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

Why Cloud 100 startups are investing in CX
Article | 4 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

3 essential customer service tips that SaaS startups need to know
Article | 8 min read

3 essential customer service tips that SaaS startups need to know

Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.

Why customer service matters for fintech startups
Article | 6 min read

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their…