Tech trends
Latest stories
Article
9 min read
Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
Article
6 min read
Loonshots: Making room for innovation as your business scales
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
11 min read
The vast unexplored possibility of data visualization
When scientists began working with artist Francesca Samsel in order to visualize things like how deep…
Article
6 min read
Survey reveals that the agent experience should drive tool adoption
In the past 3-to-5 years, customer service leaders added an average of 8.6 tools to help…
Article
6 min read
Quick, digital, and agile—do these words describe your organization? They should
Today’s most successful businesses are quick, agile, and digital. Right? Not exactly. According to a 2017…
Article
4 min read
Machine translation—is it good enough for customer support?
In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…
Article
8 min read
Your smartphone is making you stupid
Among the many life lessons my partner and I learned as we purchased and moved into…
Article
5 min read
AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.