Skip to main content

Infographic 1 min read

The History of Customer Support

Last updated May 5, 2021

There was a time when customer support meant you told a shop owner your issue with what they sold you, and they either decided the problem was for them to fix or your own damn fault. But then the telephone was invented and everything changed. Call centers emerged, phone trees were born, and suddenly there was no way around pressing ‘1’ for one thing and ‘2’ for another. It’s actually pretty interesting stuff.

So when you find yourself wondering how on earth hold music came to be, and why it always seem to be smooth jazz, let this little history lesson fill in some of the blanks.

Related stories

17 min read

What is brand advocacy? (+ 8 strategies to boost referrals)

Turn the people who know your business best into brand advocates with head-turning reward programs and impressive customer service.

14 min read

Customer analytics 101: What it is and how it works for growth

Customer analytics helps businesses deeply understand their audience to make smarter business decisions and improve CX.

10 min read

15 customer service resume examples and writing tips for 2024

Land the job you’re looking for with a perfectly crafted customer service resume.

2 min read

The customer-first strategy: Why it’s crucial to your business

In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.