Library Watch, read, and learn from the best.
Your customer base is expanding—is your self-service scaling with it?

Your customer base is expanding—is your self-service scaling with it?

Your customer base is expanding—is your self-service scaling with it?

The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way.

We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report, aptly titled Knowledge Management Will Transform CRM Customer Service, estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place.

If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.

We'll show you how you're already:

  • Writing knowledge base articles
  • Determining which knowledge base articles to write
  • Designing great experiences
  • Hiring people for the right job
  • Identifying subject-matter experts
  • Using content from your burgeoning knowledge base to help customers

Complete the form below to read your complete white paper

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please select your job level
Please select your department

Almost done. Just tell us about the company you keep.

Please enter your company name
Please select number of employees

We are sending your request...please wait.