Latest stories
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1 min read
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Article
8 min read
Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
Article
7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk—at your service.
Article
11 min read
The future of work—new paradigms, locations, and possibilities
The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…
Article
10 min read
Work-from-home productivity tips for the long haul
When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…
Article
3 min read
Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article
7 min read
Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article
6 min read
We're more connected than we realize; it's time to rethink how we do business
If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…
Privacy Shield Invalidation and Zendesk’s Practices
On the 16th of July 2020, the Court of Justice of the European Union (“CJEU”) issued…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
Stop for a CX moment—3 companies taking a human approach
For some of us, sheltering-in-place may not have a clear end in sight. For all of…
Article
9 min read
13 strategies for scaling customer support teams successfully
One challenge of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support without sacrificing quality.
Article
6 min read
Startup Central — Tips for leading with compassion with Bunch.ai and monday.com
How managers can lead with compassion during difficult times.
Article
6 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Article
15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'
A few months in to what remains a very strange way of living, we know a…
Article
8 min read
The bright future of generalists in the workplace
How people think, in terms of how we use our brains, has changed a lot in…
1 min read
How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Article
3 min read
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…
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