Searchable Knowledge Base

I don't have ducks. I don't have a row. I have squirrels and they are going nuts! Do you ever feel like this? Support teams have a lot of knowledge about customer issues—and the best way to solve them. This knowledge is like the gathered nuts, and you don't want those nuts stored in many secret hidey-holes. You need the knowledge collected in one place that is accessible to all.

Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work.


With Guide, you can quickly build a customizable help center, online community, and customer portal, so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.


Guide helps you:
  • Grow what you know - Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
  • Give them the good stuff - Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience
  • Be better with bots - AI powered Answer Bot* can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
  • Get smarter as you go - Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next

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