Latest stories
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Article
5 min read
How to elevate others at work
We all know one or two people like this at work. They walk in and—shazam—the room…
Article
4 min read
Machine translation—is it good enough for customer support?
In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…
Article
5 min read
Would you like a boxed water with that? Retailers reenvision the customer experience
Shopping used to mean spending hours in a crowded galleria that smelled faintly of churros and…
Article
3 min read
A customer experience definition
Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…
White Paper
1 min read
Why your business needs the Science of Sales
Sales success has traditionally been considered an art, honed by sales veterans over years of deals…
Article
5 min read
How to create raving fans with legendary customer service
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Article
Introducing Repeat Customer: A podcast about delivering excellent CX
Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…
Article
11 min read
Icebreaker alternatives for people who hate icebreakers
“Today is all about getting to know each other, building relationships, and finding out even more…
Article
20 call center metrics and KPIs to enhance the CX
Call center metrics can help you measure your team’s performance and boost your customer experience. Discover some of the most important below.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
Unexpected and exceptional customer experiences, moment by moment
Back in 2007, FreshBooks CEO Mike McDerment wrote a post on his company’s blog musing about…
Article
6 min read
Providing support on multiple channels in multiple languages
Language doesn’t need to be a barrier in your efforts at going global
Article
3 min read
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
Article
8 min read
What to expect from Millennials as managers
By 2026, 75 percent of the workforce will be Millennials. And they won’t be filling entry-level…
Article
4 min read
Staying GDPR compliant with Zendesk
At Zendesk, we’ve been preparing for this day for a long time
Can Google save RCS?
Google is looking to incorporate RCS (Rich Communication Services) into its messaging strategy — but its messaging arms are all over the map.
Article
5 min read
International relations 101: The keys to multilingual support success
Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
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