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The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Article
5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
Article
7 min read
Are you too old to pivot? Not when armed with a plan and a glue stick.
A vision board may be the right tool to help you plan your pivot—your move to…
Article
3 min read
Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article
9 min read
What comes next? How to overcome professional failure and career setbacks.
Overcome professional failure or a career setback by following these four tips.
1 min read
Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
Article
4 min read
4 KPIs you should be measuring and why
It’s an old cliché: “What gets measured gets done.” Unfortunately, many organizations make the mistake of…
Article
8 min read
With eyes wide open, Generation Z looks to serve, share, and impact
As with every generation, Generation Z has unique qualities. But how is this new generation looking…
Article
8 min read
10 ways to be a great customer and get great customer service
Being a great customer has lots of benefits, including great customer service. Here are some lessons…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Uncover the value of support: 3 ways to combat customer frustration
If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…
Article
2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article
3 min read
Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…
Article
7 min read
The value of hospitality, no matter what industry you're in
The value of hospitality can help your business by creating more loyal customers, no matter what…
Article
9 min read
How to improve customer satisfaction
At the risk of sounding like a broken record, if you want to improve customer satisfaction,…
Article
8 min read
Empowering your team: kindness in customer service
Being nice plays a big part in customer service. So start empowering your teams to embark…
Article
3 min read
Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
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