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1 min read

There's a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Article
6 min read

5 ways to add meaning to your customer data

You have a lot of customer data in your Zendesk...so now what? Unless you know how…

1 min read

Five signs it’s time to switch from Freshdesk to Zendesk

Are you offering the best customer experience? See why you should choose Zendesk for delivering high-quality CX consistently.

Article
7 min read

What is Net Promoter Score (NPS)? A complete guide

Companies looking to gather customer insights often invest huge amounts of financial and human resources in…

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The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

Article
1 min read

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

Article
4 min read

Apps every SaaS company needs

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…

1 min read

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Helping HR create strong relationships

Good customer service applies to any department, and it encourages the kind of interactions that help…

Article

Tip of the week: make your email look more like email

The default formatting for Zendesk emails is nice if you're set up to be a ticketing…

Article

Tip of the week: agent collision detection

Agent collision detection is a feature that alerts your agents when another agent is viewing and…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

Article
1 min read

Forrester Names Zendesk a 'Strong Performer'

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

Article

Customer service management: Key benefits and strategies

Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.

Infographic
1 min read

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

Article
10 min read

Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

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