Because newsletters can be fun

What Fans Really Request on the San Diego Padres’ Helpline

December 10, 2010

There’s not much you can say to a fan who calls the team ‘helpline’ and requests that the start time of the game be changed to suit his schedule. Or who wants to buy a ticket to another team’s game. In another sport. Welcome to another day in the life of a San Diego Padres […]

Spoiler Alert: TSA Fails in Customer Service

December 10, 2010

For anyone who has spent the last few weeks living under a rock and not reading or watching the news, it may come as a surprise to hear that the TSA has caused something of a controversy with its introduction of new machines, so-called backscatter units, that give the operator a full and intimate view […]

Default Triggers Explained

December 10, 2010

Triggers are business rules that are automatically executed in response to certain events that have occurred on a particular ticket.  For instance, let’s say you want to send an automatic email to a customer when you solve their ticket. You set up a trigger to do that. Triggers are also extremely helpful in streamlining your […]

Ep. 5: The Cancellation Fee

December 10, 2010

There is a $75 cancellation fee for that beer.

Year of the Cheap Sweater

December 10, 2010

Seems like 2010 is the year of the sweater deal, with retailers everywhere offering knits at rock-bottom prices. SmartMoney says that demand for cozy tops is high, noting that a study of teens given $100 to spend in a mall chose sweaters above anything else. But not all cheap sweaters are created equal – while […]

Superstars of Customer Service

December 9, 2010

The National Retail Federation has announced its annual top ten list of retailers for customer service and, it turns out, we really really like shopping from home. Among the list were online giants Amazon, Overstock.com and Zappos, as well as Land’s End, L.L. Bean, and QVC. Perennial favorite Nordstrom, J.C. Penny and Kohl’s were the […]

4 Websites Vitaly Borker Should Start

December 9, 2010

Ok. So things have been going from bad to worse to really, really %$#*&-up for Vitaly Borker ever since the New York Times reported that the Russian-born DecorMyEyes.com magnate purposely intimidated and harassed customers because he discovered that rampant bad publicity catapulted his business to the top of Google search engines. First, Google re-programmed its […]

December Is Do-Gooder Month

December 9, 2010

Have the holidays put you in a charitable mood? It has for a number of companies who are opting to use December’s notoriously high-octane shopping season to launch marketing campaigns with social good tie-ins. Some of the more creative campaigns include Amex’s Small Business Saturday, which both promoted small businesses and included a corporate donation […]

Schlitz Happens

December 9, 2010

They say Corporate America has no sense of humor. Are “they” right? Find out by following Write The Company — a consumer humor blog consisting of crazy consumer affairs and customer service letters about everyday products, services and brands … and what the companies behind them had to say about it. Every Thursday, Zengage brings […]

Home-Delivered Christmas Trees

December 9, 2010

Ah, the hunt for the Christmas tree. If your family’s visions of warm togetherness usually gives way to the reality of cold parking lots littered with Charlie Brown-like specimens, you might be interested in a new model for tracking down the tannenbaum. The Boston Globe reports that, to bolster flagging sales of real trees and […]

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