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1 min read
Thanks for Meeting Us Around the World
Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…
Article
3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
Article
2 min read
Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses
Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…
Article
1 min read
Sandbox: A safe environment for testing out new configurations and features
Update: You may have noticed that this post is pretty old! For more up-to-date information, check…
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Español, Deutsch, ??, Français Anybody?
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…
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Thank You Down Under and Big Apple
A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…
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Zengirl and the Machine
Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…
Article
1 min read
Tasks have arrived
[Editor’s note: This help articles previously linked to from this post have since been replaced. For…
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