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2 min read

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…

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1 min read

Tip of the Week: Nesting Fields

We recently had a customer who wanted their end users to be able to route tickets…

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3 min read

Reach your help desk from your blog with Zendesk for Wordpress

Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…

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1 min read

Too many passwords? Access Zendesk using your Google and Facebook logins

Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…

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3 min read

Increase efficiency, drive down cost, and improve customer satisfaction all at the same time

How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…

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4 min read

What Does Support in "Real Time" Actually Mean

Is ‘customer time’ the same as ‘company time’? If not, then the starting point of service…

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2 min read

10,000 Customers And (Still) Counting

Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…

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4 min read

How fruit got on the loom

They say Corporate America has no sense of humor. Are “they” right? Find out by following…

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4 min read

How to Say You're Sorry

If you screw up you should apologize. Period. Even if the wronged party cops a major…

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3 min read

Don't Keep Your Customers Waiting

Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…

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2 min read

Ep. 9: Seeing the Light

Fight Scene! Evil Three vs. The Bartender

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4 min read

Your call is being recorded to ensure quality customer service

“Your call may be recorded to ensure quality customer service.” Pretty much every call to a…

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3 min read

Default triggers explained

Triggers are business rules that are automatically executed in response to certain events that have occurred…

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4 min read

Social studies: A business-to-consumer social media report card

When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…

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6 min read

Do you benchmark your customer service? You should. Here’s why.

[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…

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1 min read

How LEGO Designs a Customer's Experience

Below is an amazing graphic produced by LEGO that it calls the experience wheel, designed, in…

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3 min read

Automatically turn voicemails into support tickets

This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how…

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