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Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

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Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

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Innovate your customer service with embedded support

Digital customers no longer accept being treated like transactions instead of people. Thus, the growing demand…

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The shameful trend of public shaming: a Q&A with author Jon Ronson

Is it okay to humiliate another human being—someone you only know from a single Twitter post?…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Not feeling it? Learn how to navigate the roadblocks to empathy

Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?

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Shit support agents say

At least a few of these phrases are bound to sound familiar whether you're calling customer…

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The relationship between customer loyalty and expectation

It’s easy to be in love with a brand when everything’s going well. When, for example,…

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12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before,…

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The magic of a good business partnership: don’t start out as friends

Penn and Teller are a fantastic example of how business partners can be successful when their…

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

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How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

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10 chat handling skills live chat agents need

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

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Zen U Tip of the Week: How to customize auto-response triggers

Can a ticket be created on behalf of a customer (via a phone call for example)…

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Complex business hours? That's easy! Introducing Multiple Schedules

Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…

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Tip of the week: Hide ticket forms based on the user's organization

Currently, when you create a ticket form, there is no tag for specific organizations. In this…

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Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

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Creative ways to keep customers entertained while they wait

Waiting for support or assistance is something that customers hate, but companies can make the wait…