Latest stories
Page 124
Article
10 min read
9 questions to ask before starting up with coworkers
It may seem natural to start up a business with a colleague. You already know each…
Article
3 min read
How to add value to your customer data
Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…
Article
11 min read
Great expectations: why consumers demand the very best
Customers have great expectations, and those expectations transfer. A great experience with one brand or service…
Article
2 min read
Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
1 min read
Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
Article
4 min read
What we expect in the expectation economy
We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…
Article
4 min read
How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
Article
1 min read
When empathy backfires
Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…
Article
1 min read
Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
8 min read
Could an empathy meeting help you see with new eyes?
An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…
Article
1 min read
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article
6 min read
7 ways to make friends when you move for work
A new job can be exciting. A new job in a new city is really exciting.…
Article
1 min read
Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article
1 min read
Link-SF gets a much-needed update
In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St.…
1 min read
Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Article
9 min read
What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
Article
2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.