Because newsletters can be fun

Webinar: Zendesk for Twitter 2.0

December 8, 2010

Original Webinar Date: December 8th, 2010 As more and more consumers turn to Twitter to express their woes about brands and customer service, how does your company keep an eye on the social network to monitor and respond to these conversations and complaints? Join us as we discuss the new Zendesk-Twitter integration where users can […]

Disney Is Killing on Facebook

December 8, 2010

They like Disney! All of its 100 million Facebook fans really, really like Disney! Mashable reported that on Dec. 4, the Walt Disney Company added its 100 millionth Facebook Like across its many brand, property and character pages. Fans of the main Disney Facebook page receive “everything Disney we can think of from past, present, […]

5 Reasons to Keep Your Eye on Social CRM

December 8, 2010

Social CRM (SCRM) is the favored water-cooler and cocktail buzzword among business types; certainly these daily discussions alone seem to underscore the social aspect of CRM’s latest tag-along. But since the term’s coinage and the first wave of vendor sell-a-thons, SCRM meant very little in the real world. It was a raw idea loosely fashioned […]

How Not to Keep Customers in the Loop

December 8, 2010

In late-November, Comcast customers in New England (including this Zengage writer) and Washington D.C. lost Internet connectivity for several hours because of DNS problems. If you happened to follow Comcastcares on Twitter, you would have known that the problem was on Comcast’s end and that the company was working on it. And Comcast also claims […]

Win Threadless T-shirts Like These Folks by Watching Merry Holidays!

December 8, 2010

For each episode of Merry Holidays, Please Hold, Zendesk has been giving away a $25 gift voucher to the t-shirt revolutionaries over at Threadless. We’ve had three winners so far and will choose another today! To enter, go to the Merry Holidays page on Zendesk and click the Tweet It button in the right column. […]

Holiday Super Tip #1

December 8, 2010

Using inventory management to create a sense of panic for your customers.

Software Startup Helps Customers Think Green, Save Green

December 8, 2010

“With Zendesk, we’re hoping to build a vibrant online community among our customers, increasing their satisfaction while saving us time.” –Peter James, Head of Propaganda and Propagation Carbon Guerrilla is passionate about helping businesses record, track, and manage carbon emissions. The company’s cloud-based solution allows companies to access a powerful, scalable system designed to accurately […]

Turn Tweets and Comments Into Actionable Items

December 8, 2010

In today’s social network powered society, keeping an eye on what your users are saying online has never been more relevant. Often, your most vocal users are the ones with the biggest following or most friends (at least on Twitter and Facebook)… and they make it very clear when something makes them unhappy. Zendesk recognized that and wanted to make […]

Ep 4: Fill Out This Form

December 7, 2010

Your pizza will be there tomorrow between 9 and 2.

Please Don’t Push Around 100-Year-Old Retail Workers

December 7, 2010

Businesses live by the rule that the customer is always right. There are exceptions, of course. The Milwaukee-Wisconsin Journal Sentinel reported that on Nov. 29, just as the season of peace on earth and good will toward men was getting under way, a 37-year-old woman pushed a 100-year-old (yes, 100) Wal-Mart greeter. What had the […]

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