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3 min read
Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
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1 min read
Infographic: Fun Facts About San Francisco's Tenderloin District
It’s been a couple of months since we’ve settled into our new (and dare we say…
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3 min read
Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…
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2 min read
Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
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1 min read
Tip of the Week: Nesting Fields
We recently had a customer who wanted their end users to be able to route tickets…
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3 min read
Reach your help desk from your blog with Zendesk for Wordpress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…
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1 min read
Too many passwords? Access Zendesk using your Google and Facebook logins
Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…
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3 min read
Increase efficiency, drive down cost, and improve customer satisfaction all at the same time
How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…
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4 min read
What Does Support in "Real Time" Actually Mean
Is customer time the same as company time? If not, then the starting point of service…
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2 min read
10,000 Customers And (Still) Counting
Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…
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4 min read
How fruit got on the loom
They say Corporate America has no sense of humor. Are they right? Find out by following…
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4 min read
How to Say You're Sorry
If you screw up you should apologize. Period. Even if the wronged party cops a major…
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3 min read
Don't Keep Your Customers Waiting
Nothing says DISRESPECT quite like forcing someone else to wait. And yet, that is exactly what…
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4 min read
Your call is being recorded to ensure quality customer service
Your call may be recorded to ensure quality customer service. Pretty much every call to a…
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3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
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4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
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