Skip to main content

Latest stories

Page 124

Article
3 min read

Automatically turn voicemails into support tickets

This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how…

Article
6 min read

The Upside of Downtime? Zendesk’s Lessons Learned on Datacenter Migrations

A couple of weeks ago, Foursquare had a major outage. We felt their pain; site outages…

Article
3 min read

Costco's ridiculously liberal return policy

When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…

Article
3 min read

Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

Article
4 min read

Tip of the Week: Add a Custom Header to Your Support Emails

A few weeks ago, we discussed adding a custom image to your Zendesk Web Portal. In…

Article
3 min read

Tip of the Week: Calculate Your Average Resolution Time using CSV exports

As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…

Article
4 min read

The importance of friendly customer service: 6 tips from Zappos

Friendly customer service is treating customers with empathy and going the extra mile to meet their…

Article
3 min read

Tip of the Week: Automations vs. Triggers – When To Use What

Recently, we shared two tips on some automated functions within Zendesk. We described how to use…

Article

Talking Customer Engagement, Business, and APIs with Robert Scoble

I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…

Article
1 min read

Thanks for Meeting Us Around the World

Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…

Article
3 min read

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

Article
2 min read

Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

Article

Español, Deutsch, ??, Français Anybody?

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…

Article

Thank You Down Under and Big Apple

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…

Article

Zengirl and the Machine

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

Article
1 min read

Tasks have arrived

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.