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6 easy steps to trial Zendesk Talk

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Radical Candor: be a better boss by saying exactly what you think

Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…

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Empathy and humanistic design are customer service game changers

Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…

The best things in life are free

Like our demos.

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How to show vulnerability at work

Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…

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15 new Zendesk apps and integrations

This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…

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Meet "Copenhagen", Zendesk’s new responsive Help Center theme

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Employee engagement: Definition, examples, and strategies

Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.

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Every body tells a story. What does your ink say at work?

Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Ask the analysts: Gartner’s take on the customer service technology landscape

As we approach the midpoint of the year (how did that happen so fast?), it’s a…

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20 reasons to visit the Zendesk Apps Marketplace

From doing more with your data, to better closing the gap between sales and support, to…

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Better customer support through Zendesk and Google Apps for Work

The next step for any growing business is to manage customer relationships with a modern support…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Customer service starter pack: five resources for managing a stellar support team

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When "no" is the right thing to say to a customer

Telling a customer no, is never easy, even when it is the right thing to say.…

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“Thank you.” What to do with customer complaints.

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How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

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Successfully build and manage a virtual customer service team

In this Relate Leadership Guide learn what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.