White Paper
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A Three-Step Approach to Jump-Starting CX Transformation in Government

High-quality customer experience (CX) drives mission success, and the government sector is no exception. When government…

Article
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The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

Article
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What is customer segmentation software? + How to pick the right tool for your business

Here's what to look for in a customer segmentation tool.

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5 powerful sales strategies, examples, and best practices

Here’s a five-step approach to creating a sales strategy that attracts, converts, and retains customers.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
19 min read

What is conversational commerce? Examples, types, + benefits

Conversational commerce refers to how e-commerce brands and retailers use messaging and conversational technology to improve the shopping experience. Learn how to use conversational commerce to boost sales.

Article
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3 ways Zendesk Sell + ActiveCampaign benefits sales teams

96% of sales reps struggle with some stage of the sales cycle. For the majority of…

Article
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Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Article
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Full-funnel tracking approach for quality lead generation

Keeping track of the sales funnel is an essential part of any sales and marketing strategy.…

Article
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Scary useful apps

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…

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White Paper
1 min read

Verimatrix uses Zendesk Support to optimize their customer service operations

Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…

1 min read

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.

Article
12 min read

What is a chatbot? Learn how AI enhances CX

Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
12 min read

How to create a customer experience map: Step-by-step guide

Use this guide to create a customer experience map that gives your team the insights it needs to deliver excellent CX.

White Paper
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Mediaocean empowers better customer support teams and content with Zendesk

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

Article
12 min read

Measuring customer experience: 6 metrics to do it right

Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.

Article
7 min read

Holiday 2020: 3 trends for retailers this season

The most wonderful time of the year will look a bit different in 2020. The holidays…

Article
8 min read

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.