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Customer data management: 8 best practices for CDM success

Customer data management is the practice of ethically collecting, securely storing, and seamlessly managing customer information. Read on for eight tips for CDM success.

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What makes for a repeat customer? Podcast host Mio Adilman weighs in

After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…

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Why being an accomplice is better than being an ally

There’s a four-letter word that gets a lot of love, that it’s fine to say in…

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5 innovative ways brands are using bots to help customers connect

“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

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Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

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How the Design Institute for Health reimagines patient healthcare

When the Design Institute for Health was testing out its prototype for a new clinic for…

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Neuroscience: today’s tool for understanding customers and ourselves

What if you could have such profound insight into your customers that you literally understood their…

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Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

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Inside sales vs. outside sales: What are the key differences?

Learn the differences between inside and outside sales—and the responsibilities, skill sets, and tools for each—so you can adopt the right sales model for your business.

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Simple and sophisticated: the "mullet" imperative of seamless CX

Business is becoming even more like a mullet than we thought. Bear with me. As James…

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The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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9 best forum software for building an online community in 2024

Choose the right forum software for your business to create a successful online community and boost customer engagement.

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Collaboration, inspiration, support: Inside the InVision community

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Writing the ultimate sales representative job description [with template]

Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best

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Where do your customers stand on sustainable packaging?

These days, every time I buy something wrapped in plastic, I am haunted by the specter…

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How to build a brand that will evolve with your business

You’ve landed on the Big Idea, or at least that’s what you and your fellow sleep-deprived…