Client loyalty
Latest stories
Article
8 min read
Customer transparency: Why it matters and how to increase it
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
Article
9 min read
Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
Article
Loyalty programs: How they work, examples, and tips
Loyalty programs can encourage customers to continue purchasing from your brand. Learn why that’s important and explore examples you can emulate.
Article
6 min read
How to build customer loyalty in 7 steps
To build customer loyalty, you must dig deeper with AI-driven insights and automation. Read on for strategies to forge people-first customer relationships.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
13 min read
Customer loyalty: A guide to types and strategies
Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.
White Paper
1 min read
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article
1 min read
Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Podcast
25 min read
How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article
1 min read
Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article
1 min read
Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Podcast
23 min read
How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
Podcast
25 min read
How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Podcast
24 min read
How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…
White Paper
8 min read
The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Podcast
23 min read
How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…
White Paper
1 min read
Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article
23 min read
How Bark disrupted pet retail with a great customer experience...for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
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