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Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.


Building a successful startup with Elliot Shmukler, co-founder of Anomalo and former Chief Growth Officer at Instacart

Creating your own business isn’t for the faint of heart. Just ask Elliot Shmukler, co-founder of…

Latest stories

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3 min read

Going from $0 to $100M ARR in just 18 months with Wiz co-founder Ami Luttwak

A "wiz" indeed, Luttwak discusses how to find success with customers during tough times.

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2 min read

Glean founder Arvind Jain—don’t wait to go after enterprise accounts

“Glean” some great insights on closing big deals from day one.

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2 min read

ShareFile, Levitate co-founder Jesse Lipson: Trust yourself

From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.

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4 min read

Why “valuation is B.S.” to Truora founder Daniel Bilbao

A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.

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3 min read

Virtually Human founder Chris Ebeling: Building the horse before the track

Don't wait until an idea is 100% baked if you believe in where it's going.

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3 min read

Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans

Here's how the founders knew this wasn't "just another piece of software."

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3 min read

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

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