Success stories
Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.
How the ERC connects the landscape with people who can help save it
For some people, climate change is a nebulous concept that feels too overwhelming to contemplate, let…
Latest stories
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article How Project N95 streamlined its volunteer-staffed support using Zendesk
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
Article Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
Article How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
BoxyCharm revitalizes, rejuvenates the customer experience with Sunshine
Here’s an eye-opening fact: the beauty-products industry is worth more than $500 billion a year. That’s…
Article How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Article Startup Central — How CodeSignal is removing bias from the hiring process
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…