Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Article

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Latest stories

How Project N95 streamlined its volunteer-staffed support using Zendesk Article

How Project N95 streamlined its volunteer-staffed support using Zendesk

To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry Article

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence Article

How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence

Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.

BoxyCharm revitalizes, rejuvenates the customer experience with Sunshine

BoxyCharm revitalizes, rejuvenates the customer experience with Sunshine

Here’s an eye-opening fact: the beauty-products industry is worth more than $500 billion a year. That’s…

How GiveDirectly grants cash, and the dignity of choice, to program recipients Article

How GiveDirectly grants cash, and the dignity of choice, to program recipients

For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.

Startup Central — How CodeSignal is removing bias from the hiring process Article

Startup Central — How CodeSignal is removing bias from the hiring process

When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…

In an uncertain world, knowledge is power Article

In an uncertain world, knowledge is power

Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.

Trustpilot goes all in on self-service and gets results Article

Trustpilot goes all in on self-service and gets results

Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability