With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

Instant communication is the expectation when it comes to support, and when more than 53% of shoppers abandon their online purchase if they can’t find a quick answer, real-time communication in addition to traditional email support can help prevent customers from churning.

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy

Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.

Zola combines compassionate customer service with modern tools and technology

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

With GAAP revenue growth of a staggering 2,000+ percent over the last three years, in 2017 Fullscript moved from a combination of siloed support tools to adopt an all-in-one solution

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.

Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

We surround ourselves with people who push us to be better. That's why VINA invites its customers to help test the social networking app, create content, and to build community.

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service