With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.

Research by Global Workplace Analytics found that the number of remote employees has grown by 115% since 2005

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Imagine a dress shirt that could keep you cool in the heat and warm in the cold using some of the same technology found in NASA’s space suits. And what if this shirt made sweat and odor a thing of the past? It sounds a bit like science fiction, right?

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives to structuring content to adding custom touches