Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

Latest stories

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Article | 4 min read

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca

Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Article | 3 min read

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”

Why the right product and the right product story work hand-in-hand.

Yext founder Howard Lerman on why customer-centric companies are built to last
Article | 2 min read

Yext founder Howard Lerman on why customer-centric companies are built to last

Learn how Yext became a leading enterprise B2B SaaS company courted by Google.

Why P&C insurance companies need to invest in claims customer service now
Article | 4 min read

Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.

Startup growth-hacking strategies are not <br> one-size-fits-all
Article | 6 min read

Startup growth-hacking strategies are not
one-size-fits-all

The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

How KindWork trains and graduates underserved students into tech jobs
Article | 6 min read

How KindWork trains and graduates underserved students into tech jobs

The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.

How the ERC connects the landscape with people who can help save it
Article | 5 min read

How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

Knowledge is power—and vital for safety
Article | 5 min read

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…