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Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.


Latest stories

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6 min read

Proven tips for retailers to make the most of this holiday shopping season

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy

Article
5 min read

The real estate chatbot that’s helping agents sell more homes

Chatbots are helping realtors increase conversations and generate leads — so Structurely created Aisa Holmes, the bot that qualifies leads with messaging

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4 min read

How self-service helps Reverb hit the right notes with customers

Emphasizing strong knowledge management practices, the team at Reverb gets ahead of customers’ needs with a truly omnichannel approach to customer service.

Article
6 min read

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

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Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

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6 min read

How Freshly provides seamless, time-sensitive support

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

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7 min read

How Strava cracked mobile support and engagement

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.

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5 min read

Slack kills at onboarding customers: Here’s how

How did Slack go from zero to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.

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7 min read

Building real relationships through technology

Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back

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3 min read

Ibotta scales training hurdles with Zendesk and Lessonly

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and…

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5 min read

Mortgage Coach's fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

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4 min read

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

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5 min read

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

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3 min read

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

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6 min read

Taking the heavy lifting out of moving—and support

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…

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6 min read

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

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4 min read

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

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