Success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

They say Corporate America has no sense of humor. Are they right? Find out by following…

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