Customer support
Customer data privacy: A CX guide for 2024
Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.
Latest stories
Article
9 min read
Hypercare: What it means and why it matters in CX
Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.
Article
9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
Article
5 min read
What is a knowledge base? A comprehensive guide
Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service.
Article
4 min read
8 fresh alternatives + synonyms for “happy to help”
Customers want to have genuine conversations with customer service reps. Here are some better customer support phrases than “happy to help.”
Article
16 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it’s important and assess your own customer service aptitude.
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