Customer support
Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Latest stories
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
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1 min read
Customer data privacy: A CX guide for 2024
Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.
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9 min read
Hypercare: What it means and why it matters in CX
Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.
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9 min read
SaaS customer support: An introductory guide for 2024
How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.
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5 min read
Omnichannel routing: What it is, how it works, + benefits
Learn how omnichannel routing streamlines customer service workflows, boosts agent efficiency, and increases customer satisfaction.
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12 min read
Customer feedback management: A beginner’s guide
Discover the power of customer feedback management in understanding and meeting customer needs, reducing churn, and fostering loyalty. Dive deeper with our guide and kickstart your feedback journey by downloading our customer satisfaction survey templates below.
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5 min read
What is a knowledge base? A comprehensive guide
Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service.
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