Customer support

Article
14 min read

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

Nucleus Research report: Zendesk vs. Freshworks

Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.

Article
1 min read

Customer data privacy: A CX guide for 2024

Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.

Article
9 min read

Hypercare: What it means and why it matters in CX

Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
9 min read

SaaS customer support: An introductory guide for 2024

How you respond to customer concerns can make or break your business. Learn about SaaS customer support and impactful strategies you can use in your operations.

Article
5 min read

Omnichannel routing: What it is, how it works, + benefits

Learn how omnichannel routing streamlines customer service workflows, boosts agent efficiency, and increases customer satisfaction.

Article
12 min read

Customer feedback management: A beginner’s guide

Discover the power of customer feedback management in understanding and meeting customer needs, reducing churn, and fostering loyalty. Dive deeper with our guide and kickstart your feedback journey by downloading our customer satisfaction survey templates below.