Leadership voices
Tips and strategic advice from our leadership team.
Latest stories
Article
7 min read
Executive voice: what it is, why you need it, and how to cultivate your own
The CEO of a struggling financial services company speaks confidently and reassuringly to her thousands of…
Article
7 min read
Build a strong company culture by leading with EQ
“Company culture” often equates to little more than a buzzword, sometimes mistakenly associated with workplace perks.…
Article
6 min read
'Unlearning' as the latest must-have skill for any startup CEO
As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…
Article
8 min read
Embarking on a digital transformation? Here’s how to bring your employees along
If there is one principle humans perpetually struggle with, it’s that we don’t operate in a…
Article
8 min read
Digital transformation: hard, expensive, and worth it
“I love the term digital transformation,” said Lisa Nicholas, CEO of Digital Banking Services, wryly. “It’s…
Article
8 min read
The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…
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11 min read
Everyone can get service right—here's how. A Q&A with Jeff Toister
It seems fair to say that getting customer service right—every time, for every customer—is right up…
Article
7 min read
How to keep remote agents engaged—and empowered
Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…
Article
12 min read
Building teams, choosing joy, and getting personal: Meet Beth Held
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
13 min read
The evolving role of the CIO
The head of IT used to be an isolated person, speaking a language no one spoke,…
Article
12 min read
Lead with trust: advice from Shopify’s Marcie Murray
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
Article
7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
Article
5 min read
Brené Brown makes the case for vulnerability in Dare To Lead
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
8 min read
The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
Article
8 min read
Should you hire for potential and attitude, or experience?
Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…
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